Terms of Service

Sitemo is operated by Sitemo.ai. In these terms, "we" and "us" mean that company; "you" means the person or business using the service.

By creating an account or otherwise using the service, you agree to these terms. If you're agreeing on behalf of a business, you're confirming you're allowed to do that, and "you" means that business. If you don't accept these terms, please don't use the service.

The Privacy Policy and the Cookie Policy form part of this agreement.

You need an account to use the service. You must be old enough to enter into a contract where you live, and the details you give us must be accurate and kept up to date.

You're responsible for keeping your credentials safe and for everything that happens under your account. Tell us promptly if you believe someone else has gained access to it.

Subject to these terms, we grant you a non-exclusive, non-transferable right to use the service for your own business purposes, on the plan you've signed up for.

You may not copy, resell, sublicense or make the service available to third parties as your own, reverse-engineer it, or remove any notices from it. Plan limits are part of the agreement, not a technical suggestion.

We may change, add to or withdraw features over time. If a change would materially reduce what your paid plan gives you, we'll give you notice and you can cancel.

Current plans and prices are shown on our pricing page. Paid plans are billed in advance for each billing period and renew automatically until you cancel.

Payments are handled by our payment processor; we don't see or store your card details. Prices are exclusive of any tax we're required to add, which is calculated at checkout. If we change prices, we'll tell you before the change applies to your next renewal.

If a payment fails, we may suspend paid features until it's resolved. Usage allowances included in a plan apply to that billing period and don't roll over.

You can cancel at any time from your account. Cancellation takes effect at the end of the billing period you've already paid for; it isn't a refund of that period.

Except where the law requires otherwise, fees already paid are non-refundable. If something has gone wrong on our side, contact us — we'd rather resolve it than point at this paragraph. Your statutory rights are unaffected.

You can ask us to close your account at any time. Content is then deleted on the timetable set out in the Privacy Policy, so export anything you want to keep before you do.

You keep ownership of everything you upload or create using the service. You grant us a licence to host, store, back up, process and display that content only as far as is needed to operate the service for you. The licence ends when you delete the content or your account.

You're responsible for your content and for having the rights to use it, and for ensuring it doesn't infringe anyone else's rights or break the law.

Automated or AI-assisted output produced through the service should be reviewed before you rely on or publish it; we don't warrant that it is accurate, unique, or suitable for a particular purpose. See AI Accuracy & Limitations, which forms part of these terms.

The service itself — the software, design, documentation and branding — belongs to us and our licensors, and nothing in these terms transfers it to you. Feedback you send us may be used to improve the service without obligation to you.

You agree not to use the service to:

• Break the law, or infringe the copyright, trademark, privacy or other rights of others.
• Distribute malware, run phishing pages, or impersonate another person, business or public body.
• Publish content that is abusive, harassing, or harmful to others.
• Send spam or unsolicited bulk messages.
• Probe, scan or attack the service, attempt to access data that isn't yours, or work around plan limits or security controls.
• Place a load on the service that degrades it for other users, or automate access in a way the product isn't designed for.

If you believe you've found a security issue, please report it to support@sitemo.ai rather than testing against other users.

The service relies on third-party providers, and you may choose to connect others. Those services are governed by their own terms, and we're not responsible for them. The providers we use to run the service are listed in the Privacy Policy.

We work to keep the service available and reliable, but we don't guarantee uninterrupted or error-free operation, and we haven't committed to a formal uptime level. Maintenance is announced where we're able to announce it.

Support is provided by email. We aim to respond promptly; response times are a target rather than a contractual commitment.

We may suspend or terminate your account if you break these terms, if your account isn't paid for, or if we're legally required to. Where circumstances allow, we'll warn you first and give you the chance to put it right; for serious or ongoing abuse we may act immediately.

On termination your right to use the service ends. Provisions that by their nature should survive — content ownership, liability, and governing law — continue to apply.

The service is provided "as is" and "as available". To the fullest extent permitted by law, and apart from what we've expressly promised in these terms, we exclude all other warranties, express or implied, including those of merchantability, fitness for a particular purpose and non-infringement.

Nothing in these terms limits liability that can't lawfully be limited, including death or personal injury caused by negligence, or fraud. Where you're a consumer, your statutory rights are unaffected.

Subject to that, neither party is liable for indirect or consequential loss, loss of profits, business, data or goodwill; and our total liability for all claims arising out of or relating to the service is limited to the amount you paid us in the twelve months before the claim arose.

You agree to indemnify us against reasonable costs, damages and expenses arising from a third-party claim caused by your content, your use of the service, or your breach of these terms.

We may update these terms from time to time. The "last updated" date at the top of this page always reflects the current version.

For material changes we'll give reasonable notice by email or in the product before they take effect. Continuing to use the service after that means you accept the updated terms; if you don't, you can cancel.

These terms, together with the Privacy and Cookie Policies, are the entire agreement between us about the service. If any part is found unenforceable, the rest remains in force. A delay in enforcing a right isn't a waiver of it. You may not transfer this agreement without our consent; we may transfer it as part of a sale or reorganisation of the business, on notice to you.

These terms are governed by the laws of the State of California, and the courts of the State of California have exclusive jurisdiction over any dispute — except that if you're a consumer, you keep the protection of the mandatory laws of the country you live in.

Questions about these terms can go to support@sitemo.ai or through our contact page.